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Privacy Notice

This privacy notice applies to visitors using our "Website" and subdomains or individuals who contact us by telephone, e-mail or other means (including other electronic means).


1. Who we are

We are Historic Environment Scotland, an executive non-departmental public body, incorporated and established under the Historic Environment Scotland Act 2014, being a registered charity (Scottish Charity number SC045925) and having its principal office at Longmore House, Salisbury Place, Edinburgh, EH9 1SH.

We are a data controller for the purposes of the Data Protection Act 2018 and related data protection legislation, including the General Data Protection Regulation (Regulation (EU) 2016/679) as it applies in the United Kingdom ("UK GDPR") and related data protection legislation. 

Download our Data Protection Policy.


2. How to contact us

If you have any questions about this privacy notice or our data protection policies generally, please contact us:

By post: 

The Data Protection Officer

Historic Environment Scotland

Room G.50

Longmore House

Salisbury Place

Edinburgh, EH9 1SH               

By email:

By phone: 0131 668 8600


3. Privacy notice

3.1 We are committed to protecting your personal data and your privacy. This privacy notice sets out the basis on which any personal data we collect from you, or that you provide to us, or that we acquire from a third party, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

3.2 Before we process your personal data, we are obliged to inform you of who we are, why we need to process your personal data, what we will do with your personal data and to whom we will pass your personal data.

3.3 It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

3.4 This version of our privacy notice was last updated on 29th April 2021.


4. The data we collect about you

4.1 Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity of the individual has been removed (anonymous data).

4.2 We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

4.2.1 Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

4.2.2 Contact Data includes billing address, delivery address, email address and telephone numbers.

4.2.3 Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Website.

4.2.4 Usage Data includes information about how you use our Website including which products you view and search terms.

4.2.5 Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

4.2.6 If you contact our Website provider Shopify directly for support through phone or chat, they may record the additional information:

  • Call audio
  • Network connection
  • Chat transcript


5. How is your personal data collected?

5.1 We use different methods to collect data from and about you including through:

5.1.1 Direct interactions. You may give us your personal data when you make a purchase on the Website or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: make a purchase from the Website create an account on the Website give us a review or some feedback; or request marketing to be sent to you

5.1.2 Automated technologies or interactions. As you interact with our Website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies.

5.1.3 Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources, for example Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.


6. How we use your personal data

6.1 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

6.1.1 Where it is necessary: for us to carry out a specific task in the public interest which is laid down by law; or for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

6.1.2 Where we need to comply with a legal or regulatory obligation

6.2 Generally we do not rely on consent as a legal basis for processing your personal data. In some specific circumstances for example, in relation to sending direct marketing communications to you via email, text message or social media, we will look to gain your consent. We describe below how we use social media to keep you informed about our work and events at our sites. 


7. Purposes for which we will use your personal data

7.1 We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so.

7.2 Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.



Type of data

Lawful basis for processing including basis of legitimate interest

When you place an order from the Website



Necessary to provide a service to you (fulfil your order) and for our legitimate interests (to follow up with any order related queries or information)

If you create a customer account on the Website



Based on your consent to sign up for a customer account, data such as address will be stored for your future purchases

Process payment and screen orders for potential risk or fraud



Necessary to provide a service to you and for our legitimate interests (prevent fraud)

If you contact us for customer support



Necessary to provide customer support

Where you sign up for a newsletter

Marketing & Communications Data

Based on your consent (by signing up for a newsletter you are taking a positive action to opt-in to receiving marketing material from us)

To manage our relationship with you which will include:

 Notifying you about changes to our terms or privacy policy

 Asking you to leave a review or take a survey



Necessary to comply with a legal obligation

Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)


Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

Necessary to comply with a legal obligation

To use data analytics to improve our Website, products/services, customer relationships and experiences


 Necessary for our legitimate interests (to define types of customers for our products and services, to keep our Website updated and relevant and to develop our business)


8. Disclosures of your personal data

We share your personal data with-third party service providers to fulfil our contractual obligations to you. These third parties include:


9. How long do we retain your data?

When you place an order through the Website, will retain your personal data for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.


10. Marketing

We will only use your personal data for direct marketing purposes where you have consented to be contacted for such purposes. We use trusted third-party media agencies to help us with our advertising, but we do not share your personal details with any third party for their marketing purposes. You have the right to withdraw consent to marketing at any time by contacting us using the details above.

If you receive marketing from us on social media platforms you are able to withdraw your consent by adjusting your privacy settings on the social media platform itself. You may see our adverts if your settings allow for targeted advertising based on attributes of your social media profile, such as your location, age and interests. For example, if you live near one of our properties you may see an ad for an event at that property. You may also see our advertising as a result of your information being automatically profiled by the social media platform and your being selected as part of the audience for the ad. You can prevent this type of targeting by adjusting your privacy settings in the social media site or by adjusting your cookie settings in the browser. You can also interact with the ad itself and select the options that prevent further targeted advertising using your information in this way.


11. Additional Information

11.1 Compliance with legal obligations, etc

We may process (including disclose) your personal data in order to comply with any legal obligations binding on us; to protect the rights, property, or safety of our staff, our customers, or others; and to establish, exercise or defend our legal rights.

When we process your personal data for the above purposes, we do so on the basis that such processing is necessary for compliance with a legal obligation to which we are subject or necessary in order to protect the vital interests of a natural person, respectively or necessary in order to pursue our legitimate interests in exercising our legal rights.

11.2 Corporate governance

We may share your personal data with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

When we process your personal data for the above purpose, we do so on the basis that we have a legitimate interest in pursuing business aims and objectives.


12. International data transfers

When you use our Website, your personal data will be processed by us in the United Kingdom and on our behalf by our data processors including our main data processor and Website provider, Shopify Inc. If you are resident in the UK or in any European Economic Area (EEA) country, we endeavour to ensure that your personal data remains within the UK and/or the EEA, however for technical reasons our data processors may use sub-processors who are located outside of the UK or the EEA, in particular in Canada and the United States of America. Where we permit our processors to transfer your personal data outside of the UK or the EEA, we require that such transfers comply with the requirements of the UK GDPR (for personal data being transferred outside of the UK) and the GDPR (for personal data being transferred outside of the EEA). This includes using EU approved sub-contractual clauses within the data processor contract.

For further details about any international transfers by our main processor, please see the information provided by Shopify Inc outlining the use of its sub-processors: Shopify's subprocessors · Shopify Help Center

As part of the Website services, Shopify may also transfer your personal data to fraud protection organisations who will act as a data controller for these purposes. At present, MaxMind Inc based in the United States of America is engaged to provide these services and their privacy notice can be reviewed here: Privacy Policy | MaxMind


13. Data Security

13.1 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

13.2 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


14. Your rights

14.1 Your personal data is protected by legal rights, which include your rights:

14.1.1 Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

14.1.2 Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

14.1.3 Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

14.1.4 Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.

14.1.5 Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

14.1.6 Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

14.1.7 Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

14.2 If you want to exercise any of these rights, please contact us using the details above.

14.3 You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

14.4 We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at using the details above. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

14.5 You also have the right to complain to the Information Commissioner's Office, which regulates the processing of personal data, about how we are processing your personal data.


 15. Automatic Decision-making

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Historic Environment Scotland does not use automated decision-making.